After several years of using Carbonite, I decided I would try another online backup tool. Some quick searching revealed that PC Magazine preferred SOS Backup over Carbonite.
So, with 30 days left on my Carbonite subscription, I un-installed Carbonite, and purchased a 50gb subscription to SOS. Glad I overlapped, because at this point – I’m going to ask for a refund.
System is an older dual core 2.33 Ghz Intel w 4Gb of RAM, hardware RAID1 230Gb data drives and a single 130Gb boot drive running Win7x64 Ultimate. I’m on Suddenlink Cable with a 512mb
It’s been left in high performance mode, no sleep, no hibernate, for 3 days and the SOS package is still working away at a 42Gb backup.
** And now for the rest of the story **
I did get in touch w SOS tech support and they were quite nice but ineffective. I requested my money back and received it promptly. A senior engineer/manager contacted me and wanted to see what he could do for me to give them another shot. Due to my schedule, I can consider trying them in October. In the meantime I renewed Carbonite. It’s not as feature rich as SOS but on my particular system – it works! I also appreciate that Carbonite appears to be adding features due to the competition, but doing so in a conservative fashion. At the end of the day – this product catagory either works or it doesn’t. There is no “almost”.
If I get a chance to try out SOS again I’ll post that experience.